How to Return or Exchange Your Sunfere Order Smoothly
At Sunfere, we understand that finding the perfect dress sometimes takes more than one try. Whether you're exchanging for a better fit or returning due to an issue, our smooth return process is designed to make things easy, efficient, and stress-free.
Let’s walk you through how to return or exchange your Sunfere order smoothly, what to expect in our refund process, and how our dedicated support team helps resolve concerns.
✅ Step-by-Step Return Process
1. Check If Your Item Is Eligible
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Item must be unworn, unwashed, and undamaged
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Original packaging, tags attached, and hygienic padding intact (for intimate items)
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Return request must be submitted within 28 days of delivery
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Sale items and accessories (excluding scarves) are non-returnable
2. Submit a Return Request
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Email us at: support@sunfere.com
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Include your order number, reason for return, and image proof (if damaged or incorrect)
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Clearly state whether you prefer a refund, store credit, or replacement item
3. Wait for Approval
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Our support team will respond within 48 hours
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We’ll send the designated return address and shipping instructions
4. Return Shipping
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You must cover return shipping costs unless the issue was caused by us (e.g., wrong item or defective)
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Use a tracked shipping service and send us the tracking number
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We temporarily halt refund processing until tracking is received
5. Receive Refund / Exchange
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Refunds are processed within 7–10 business days
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Exchanges are shipped after receipt and inspection of the returned item
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For more expensive items, you’ll need to pay the price difference
🔁 Can I Exchange Instead of Return?
Yes! We offer exchanges if:
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Your replacement item costs no more than $5 more than the original
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The item is in stock
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You’re returning due to sizing issues or style mismatch
Just mention "exchange request" in your email and our super helpful team will walk you through the exchange process.
📍 Countries We Accept Returns From
Here’s a table of countries where we accept returns and estimated processing times:
|
Region |
Estimated Return Time |
|---|---|
|
United States |
5–10 days |
|
Canada |
8–15 days |
|
Mexico |
8–12 days |
|
Colombia |
15–18 days |
|
Brazil |
18–22 days |
|
U.S. Islands |
15–25 days |
|
United Kingdom |
4–8 days |
|
France |
5–10 days |
|
Germany |
5–11 days |
|
Italy |
5–10 days |
|
Netherlands |
6–10 days |
|
Spain |
5–10 days |
|
Sweden |
6–12 days |
|
Finland |
6–12 days |
|
Belgium |
4–8 days |
|
Ireland |
6–14 days |
|
Austria |
7–9 days |
|
Denmark |
6–12 days |
|
Poland |
6–10 days |
|
Hungary |
6–10 days |
|
Romania |
6–10 days |
|
Greece |
8–12 days |
|
Cyprus |
6–12 days |
|
Croatia |
6–10 days |
|
Lithuania |
6–10 days |
|
Latvia |
6–10 days |
|
Estonia |
6–10 days |
|
Slovakia |
6–14 days |
|
Slovenia |
6–14 days |
|
Czechia |
6–10 days |
|
Serbia |
6–10 days |
|
Malta |
6–10 days |
|
Portugal |
6–10 days |
|
Norway |
8–10 days |
|
Luxembourg |
6–12 days |
|
Switzerland |
6–12 days |
|
Bulgaria |
6–10 days |
|
Singapore |
4–7 days |
|
Japan |
4–12 days |
|
South Korea |
6–8 days |
|
Indonesia |
4–10 days |
|
Vietnam |
6–10 days |
|
Malaysia |
5–10 days |
|
Thailand |
5–6 days |
|
UAE |
6–10 days |
|
Saudi Arabia |
6–10 days |
|
Turkey |
6–11 days |
|
Israel |
6–10 days |
|
Kazakhstan |
7–14 days |
|
India |
8–15 days |
|
Pakistan |
11–14 days |
|
Australia |
7–15 days |
|
New Zealand |
6–15 days |
💬 Frequently Asked Questions
❓ Do You Accept Returns on Sale Items?
No, all sale items and select accessories are final sale. Please double-check size and style before placing your order.
❓ Will I Get a Full Refund?
Yes — once we receive and inspect your returned items, your refund will be processed within 7–10 business days. If preferred, you may receive store credits to use in future purchases.
❓ What If I Ordered the Wrong Size?
You can request a size exchange. Let us know in your return request. Many customers find our styles flattering on different body types, and our team will help you pick a better fit.
💌 Need Help? Contact Us Anytime
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📧 Email: support@sunfere.com
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Subject: Return Request + Order Number
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Include: reason, item info, and photos (if defective/wrong item)
We’re committed to providing great service, resolving your concerns, and ensuring you have a great experience with Sunfere.
❤️ Final Note
We aim to make every purchase feel exciting and satisfying — but if something goes wrong, we accept returns, process refunds fairly, and offer support to make sure you leave happy.
Whether you bought from us before or are shopping now, you can trust our site, styles, and services. And as always, thank you for choosing Sunfere 💐
👗 Explore Our Best-Selling Styles
Looking for a new dress while you wait for your return or exchange? Discover what thousands of women are loving across Sunfere:
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🌴 Vacation Dresses – Easy, breezy looks for your next escape
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🎂 Birthday Dresses – Dresses that make you shine on your special day
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🪞 Cocktail & Night Out Dresses – Chic styles for unforgettable evenings
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🎀 Corset Dresses – Figure-enhancing and fashionable
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🌸 Pleated Dresses – Elegant silhouettes with timeless detail
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🌞 Backless Dresses – Airy, bold, and flattering from every angle
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🟣 Polka Dot Sets & Dresses – Vintage charm meets modern flair
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🕊️ White Dresses – Clean, crisp, and effortlessly classy
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💖 Pink Dresses – Sweet to striking — pink done your way
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🧡 Orange Dresses – Bold hues for bold women
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💫 Printed Dresses – Make a statement, effortlessly
Whether it’s a special event or a casual weekend stroll, you’ll find the styles that match your body type, vibe, and destination.