FEES AND ELIGIBILITY

Our Commitment to Your Satisfaction

At Sunfere, your satisfaction is paramount, and we are dedicated to ensuring that every purchase meets your expectations. If, for any reason, you find that your outfit doesn't meet your expectations, we are delighted to offer a straightforward and customer-centric return or exchange process for eligible merchandise. Please take a moment to acquaint yourself with the following terms and conditions:

General Terms

-Returns or exchanges are accepted for new, unworn, unwashed, and unaltered merchandise with all original internal garment tags within 28 days of receiving your items.

• Please note that swimwear must have its hygienic padding intact for returns due to hygienic reasons. Items without hygienic padding cannot be returned. It is required to send us image proof before making a return. 

-To facilitate a smooth return process, please avoid returning the package to the address listed on the waybill as it is not the designated return address. 

-Please always contact us first before making a return, an exchange, or any other request. Failing to do so may result in no refund being issued.

-If the goods are received damaged or incorrect due to our error, the consumer will not be required to cover the shipping fee.

- Please be aware that Sunfere does not cover return shipping costs. We have warehouses in the USA, UK, and Germany. To ensure a successful return or exchange, please adhere to the following steps:

• Notify us of the item you intend to return or exchange.
• Check the eligibility of return or exchange before shipping back.
• Supply the tracking number after sending the item back. Please be advised that refunds cannot be processed without a tracking number.
• Upon receiving your returned items and verifying their compliance with the returnable conditions (new, unworn, unwashed, and unaltered merchandise with all original internal garment tags), we will promptly initiate the refund or exchange process.

 

Exchanges

Each product can be exchanged once. We can facilitate any exchange within price difference of $5. If you wish to exchange for a more expensive item, the price difference will be paid via invoice. In the event that the replacement item costs less than the original, we will refund the difference to you.

 

Eligibility for Returns

• Returns can be requested within 28 days from the date you received all your items.
• Please note that initiating a dispute may temporarily halt the refund process, which could take up to 75 days to resolve. Should you have any inquiries or requests, please do not hesitate to reach out to our dedicated support team at support@sunfere.com.
• Items must not have been washed, altered, or damaged.
• Items must be returned with the original packaging and tags attached.
• Please note that the following items are not eligible for return if the product does not have any defective or any issue caused by us: all sale items, and accessories (excluding scarves). 

• If your order was paid for using store credits accumulated from previous returns, it is not eligible for return.

RETURN PROCESS

How to Return Your Orders?

• Email us at support@sunfere.com with the subject line "Return Request: #XXXXXX(Your Order Number)".
• Please note that only one return request can be submitted for each order.
• Provide us with details about the item(s) you wish to return and the reason for the return.
• Following the receipt of your information, we will furnish you with instructions for your return.

REFUND PAYMENT

Where is My Refund?

The method used to process your refund will be contingent on your original payment method:

• For Gift Card Payments:

  The refund will be issued to your gift card account as full store credits equivalent to the value of the returned item(s).

• For Bank Transfer, Paypal payments or Klarna Payments:

  You have two options:

  Option 1 - Gift Card: Receive full store credits equivalent to the value of the returned item(s) along with an additional 30% of that price.

  Option 2 - Cash: Receive a cash refund to the original payment account. Please note that the original shipping fee will be deducted.

Estimated Refund Processing Times

After we receive your return parcel, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment, and you will receive a confirmation email once the refund is processed. Please allow additional processing time, which may vary depending on your payment method and card issuer. Here are the estimated timescales for refunds: