Sunfere Frequently Asked Questions (FAQs)

For in-stock items, please expect an additional 1~3 days in warehouse processing time for the total delivery estimates.

Once the order is shipped, an email with a tracking number will be sent to your order email address.

If you haven't got your dispatch email:

• Please check if the email address is wrong.
• Please check to see if the email ended up in your spam folder.
• Please check the status of your order in your account to see if it has been shipped.

If you still can't find the email, feel free to send us an email at support@sunfere.com

Tracking updates can be delayed when the parcel is:

• Held up by force majeure, such as extreme weather, shipping restrictions, strikes, etc.
• Going through local customs clearance procedures.

If you didn't receive your item(s):

• Please check if the address information of your order is incorrect;
• Please contact the courier company for more details；
• Please check your mailbox or ask your neighbors if they have received the parcel on your behalf.
• Please wait for another 48 hours. Packages may show delivered up to 48 hours before arrival in rare cases.

If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an email at support@sunfere.com (with order# & reason).

If your order has not yet shipped, then we should be able to update your address, as long as the delivery country/location remains the same.

We cannot change the delivery country/location.

Please contact us urgently by sending us an email at support@sunfere.com(with order# & reason) if you need to change your delivery address.

Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.

If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.

If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.

If the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.

The investigation to locate an airmail package may take up to two weeks.

If for any reason it is determined the parcel is lost in transit you will be issued a full refund.

If you find that the delivery of your parcel was unsuccessful, please verify your shipping address information, which is listed on the confirmation letter. If the address is correct, we suggest that you first contact the logistics company as this is the most effective way to locate your package and arrange for re-delivery.

An order may be returned to the sender or refused for one of the following reasons:

1. An address is invalid or there is missing information,
2. The carrier is unable to deliver your package.
3. The order is refused by the customer at the time of delivery.

Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

We offer a 28-day return window from the day you receive your items. Products must be unworn, unwashed, and returned with tags. This policy covers maxi dresses, mini dresses, midi dresses, and most Sunfere dresses.

Yes—sale items and accessories can be returned for store credit unless marked “final sale” or if the item is defective.

Just email support@sunfere.com with your order number and return reason. We’ll send you instructions and the proper warehouse return address. Don’t send returns without contacting us first.

Yes, unless the item is defective or incorrect. We have return centers in the US, UK, and Germany to make your return journey easier.

Once we receive your item, refunds are processed within 7–10 business days. Choosing store credit gives you a 30% bonus—great for trying one of our new arrivals.

Orders paid entirely with store credit from previous returns cannot be refunded again.

We accept Visa, MasterCard, Amex, Apple Pay, Google Pay, Klarna, PayPal, and others—making it easy to shop your next stylish look.

Only one discount code can be applied per order. Save the others for your next Sunfere journey!

Duties may apply depending on your country. Please read the details carefully at checkout to understand potential additional costs.

This may happen due to card settings or bank rejections. Try another method or contact us—we’ll help you match your payment to your preferred items.

Most Sunfere dresses run true to size. Please refer to our size guide before ordering.

Many of our maxi dress, mini dress, and midi dress styles come in sizes XS–3XL. Use our filter tools to find your best fit.

Our dresses are crafted with quality in mind—cotton blends, satin, chiffon, and breathable recycled fabrics. You’ll love the comfort and feel of our stylish vacation pieces.

Yes! We offer thoughtfully designed accessories like earrings, belts, and bags to match your outfit from day to night.

We want you to adore your Sunfere dress. Please refer to our size guide on the site. Size may vary slightly depending on design, fabric, and details. Not sure? You can leave your measurements (bust, waist, hips) along with your height and weight in the comments section on the product detail page, or contact us via email at support@sunfere.com. Our support team will help you choose the perfect size based on your needs.

Our collection includes mini dress, midi dress, and maxi dress options — ideal for parties, casual days, or special occasions. You’ll also find long sleeve styles and timeless floral print designs for every occasion.

Absolutely! Many customers mention how flattering, chic, and stunning our dresses are. They’re designed to complement your shape and elevate your outfit, whether you're strolling by the beach or enjoying a night out.

We’re committed to using quality fabric and paying close attention to details, ensuring your great experience with every purchase.

Absolutely. Sunfere is a registered global brand with real customer feedback and verified reviews on platforms like Trustpilot.

We operate from Hong Kong and the UK, with regional warehouses in the US, UK, and EU—ensuring faster shipping time globally.

We design vacation-ready dresses and matching accessories that balance quality, style, and ethical sourcing. Our products are tailored for real journeys, not just photos.

Yes! We add new arrivals every week, along with styling tips, videos, and customer pictures to inspire your next outfit.