In-stock orders are typically processed within 1–4 days before shipment. Delivery time after dispatch varies by destination and shipping method, so please check our Shipping Policy for the latest delivery estimates. For pre-order items, please refer to the estimated date shown on the product page.
Once the order is shipped, an email with a tracking number will be sent to your order email address.
If you haven't got your dispatch email:
If you still can't find the email, feel free to send us an email at support@sunfere.com
Tracking updates can be delayed when the parcel is:
If you didn't receive your item(s):
If you haven't received the item in 3 business days after your order is shown delivered, please feel free to send us an email at support@sunfere.com (with order# & reason).
If your order has not yet shipped, then we should be able to update your address, as long as the delivery country/location remains the same.
We cannot change the delivery country/location.
Please contact us urgently by sending us an email at support@sunfere.com(with order# & reason) if you need to change your delivery address.
Standard couriers can take up to 48 hours to generate information to their tracking website and updates are not continuous.
If there has been no update on the tracking information for more than 5 business days, please let us know so that we can open an investigation with the shipper.
If your order has not arrived by the expected date, we kindly request that you wait for another 10-14 business days, to allow for any customs inspections or possible postal delays in your area.
If the order still not arrive by this time, please contact us so that we can open an investigation with our shipping partner.
The investigation to locate an airmail package may take up to two weeks.
If for any reason it is determined the parcel is lost in transit you will be issued a full refund.
An order may be returned to the sender or refused for one of the following reasons:
Please note that we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
sunfere accepts returns and exchanges for eligible items within 15 days of delivery. Items must be new, unworn, unwashed, unaltered, and have all original garment tags attached. For full eligibility details, return fees, exclusions, and instructions, please review our Return & Exchange Policy.
Return eligibility depends on the item and its return conditions. Final Sale items and all accessories, including jewelry, swimwear, and bags, are not eligible for cash refunds.
Simply email support@sunfere.com with your order number and reason for the return. We’ll send you the return instructions and the return address. Please contact us before sending anything back.
In most cases, return shipping costs are the customer’s responsibility. If you received a defective or incorrect item, please contact us for help. We also have return centers in the US, UK, and Germany to make returns more convenient.
Once your return arrives, we’ll process your refund within 7–10 business days. If you choose store credit instead, you’ll receive a 30% bonus to use toward your next order.
Orders paid entirely with store credit from previous returns cannot be refunded again.
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Shop Pay.
Only one discount code can be applied per order. Save the others for your next sunfere journey!
Customs duties may apply depending on your destination. Please check the details at checkout for any additional charges that may apply.
Your payment may be declined due to your card settings or your bank’s security checks. Please try another payment method or contact your bank for more information.
Most sunfere dresses run true to size, but the fit may vary slightly by style, fabric, and design. We recommend checking our Size Chart before ordering to find your best fit.
Many sunfere dresses are available in sizes XS–3XL, depending on the style. For the best fit, check the available sizes on each product page and refer to our Size Chart for detailed measurements.
sunfere dresses come in a variety of fabrics, including chiffon, cotton and satin, depending on the style. Check the product details for the fabric composition of a specific dress, or learn more in Our Fabrics guide.
Along with dresses, sunfere offers clothing and accessories, including jumpsuits, tops, bags, jewelry, and more. Explore our Accessories collection to complete your look.
Measure your bust, waist, and hips, then compare them with our Size Chart. Fit can vary by style, fabric, and stretch, so be sure to check the sizing and fit details on each product page before ordering.
sunfere offers mini, midi, and maxi dresses in a wide range of styles for casual days, parties, weddings, vacations, and formal occasions. Explore our Dresses collection to find a style for your next occasion.
Look for a silhouette that suits the fit you prefer, and check the fabric stretch and fit details on each product page. sunfere offers a variety of cuts and silhouettes, so you can choose the style that feels most comfortable and confident on you.
Fabric and construction vary by style, so check each product page for details such as fabric composition, stretch, lining, and care. You can also visit our Our Fabrics guide to learn more about the fabrics used across sunfere styles.
sunfere is an online fashion brand founded in 2022, with published company information, customer support, and shipping and return policies on its official website. Learn more about the brand on our About Us page.
sunfere operates from Hong Kong and the UK, with regional shipping locations in the US, UK, and Europe.
sunfere offers travel-inspired dresses and accessories designed for vacations, weddings, parties, and everyday occasions. Our collections focus on wearable styles, comfort, and thoughtful details for the moments you dress up for.
We regularly add fresh styles to our collection, along with new styling inspiration and content. Check our New Arrivals to discover the latest sunfere styles.
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